Air Import / Customs agent

Your tasks:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Air Import files as required
• Use Workflows on daily basis
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are timely sent to customer or their broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Keying of air import shipment according to the KPI s and customer's requirements.
• Release files according to KPI and customer requirements in compliance with all rules and regulations
• Overseas communications, timely responses to emails and requests (internal and external)

Are you organized, customer-oriented, and ready for a new challenge in international logistics? As an import Logistics Clerk, you play a crucial role in coordinating export processes and providing excellent customer service. Read on and discover what your future could look like in our dynamic team!

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• IATA certification (preferred)
• Fluent in English
• Eligible to work in Belgium

• A challenging position in a dynamic international environment.
• Opportunities for personal and professional growth, with 52 hours of training per year.
• A role where you can make an impact and further develop your skills.
• A salary based on your experience and competencies.

Convinced? Apply now and join our team!