Technical support engineer

As a Technical Support Engineer you are the primary technical resource for the customers and partners. You will be responsible for actively guiding the customers through the installation, configuration and commissioning of the company solutions. You need to be able to identify and provide reliable solutions for all technical issues that arise during this process.

Your responsibilities as a technical support:

• Provide B2B support and guidance to customers and partners, both on hardware and software level
• Use your product knowledge and expertise to guide customers
• Assist customers via phone, email, and chat to provide detailed and accurate case information
• Collaborate with team members to define solutions for customers

This company is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more. 

The technical support engineer that we're looking for:

• Interest in home & building automation
• Passion for tech, IT, networking, A/V & programming
• Strong communication skills in English (other languages are a plus)
• Hands-on, analytical, and solution-oriented mindset
• Any programming experience is a bonus
• True team player

• A fulltime and varied job in an international company in a dynamic and enthusiastic working environment
• Starting gross salary for candidates without experience is €2700 gross / month
• Meal vouchers of 8 EUR per day
• Hybrid working with the possibility to work 2 days from home after your training period
• Full reimbursement of public transport and easily accessible by public transport
• Full training program during the first few months to train you to become an expert
• Dedicated and personal career path focused on your individual development
• Access to different tools such as GoodHabitz and BloomUp to keep developing/learning/working on yourself
• From time to time there are some awesome get togethers